Privacy Policy
At Clivora, we respect your privacy and are committed to protecting the personal information you provide when using our website or contacting us about our video editing services.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. About Clivora
Clivora is a video editing service based in Nepal that provides video editing and related creative services to clients internationally.
If you have any questions about this Privacy Policy or how we handle your information, you can contact us at:
Email: info@clivora.co
2. Information We Collect
When you use the contact form on our website, we may collect:
- Name
- Email address
- Company name, if provided
- Subject
- Project description or message
We only ask for information that is relevant to understanding your enquiry and communicating with you.
We do not currently allow clients to upload video files directly through our website.
3. How We Use Your Information
We may use the information you provide to:
- Respond to your enquiry.
- Discuss your video editing requirements.
- Understand your project and provide relevant information.
- Communicate with you about our services.
- Follow up regarding an enquiry you have submitted.
- Maintain records of business communications where reasonably necessary.
We will not use your information for unrelated purposes without an appropriate reason or, where required, your permission.
4. How We Receive Contact Form Messages
Information submitted through our website's contact form is delivered to Gmail, which we use to receive and manage enquiries.
Your information may therefore be processed by Google's email services as part of delivering your message to us.
You can review Google's privacy information on its website if you want to understand how Google handles data within its services.
5. Video Files and Project Materials
Clivora does not currently accept video or other project files directly through the website.
Typically, we will first communicate with you regarding your project. If you decide to work with Clivora, we will then agree on an appropriate method for receiving your video files and other project materials.
Any project files received after that stage will be handled for the purpose of providing the agreed services.
6. Information Sharing
We do not sell, rent, or trade your personal information.
We may share or provide access to information when necessary to:
- Provide our services.
- Operate our website and communication systems.
- Comply with applicable laws or legal requirements.
- Protect our rights, security, or property.
We will only seek to share information where there is a legitimate business, legal, or operational reason to do so.
7. Data Security
We take reasonable measures to protect the personal information we receive from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain contact information and communications only for as long as reasonably necessary for the purposes described in this Privacy Policy, including handling enquiries, maintaining relevant business records, and providing services.
When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal or business requirements.
9. Cookies and Tracking
At present, Clivora does not intentionally use advertising or analytics tracking technologies such as Google Analytics or Meta Pixel on its website.
If this changes in the future, we will update this Privacy Policy and, where required, provide appropriate information or choices regarding cookies and similar technologies.
Privacy information should be updated when an organisation introduces new uses of personal data.
10. Your Privacy Rights
Depending on your location and applicable law, you may have rights concerning your personal information, which can include the right to:
- Ask what personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of information where applicable.
- Ask us to restrict certain processing where applicable.
- Object to certain uses of your information where applicable.
- Withdraw consent where processing is based on consent.
To exercise a privacy-related request, contact:
We may need to verify your identity before processing certain requests.
Privacy notices commonly provide information about these rights, retention, purposes of processing, and recipients of personal data.
11. International Clients
Clivora is based in Nepal and may provide services to clients located in other countries.
If you contact or work with us from another country, your information may therefore be processed in Nepal or in other countries where service providers used by Clivora operate.
Where applicable, we will take reasonable steps to handle personal information in accordance with applicable privacy requirements.
12. Children's Privacy
Our services are intended for businesses, creators, and other clients rather than children.
We do not knowingly collect personal information from children through our website for the purpose of providing services.
If you believe a child has provided personal information to us without appropriate permission, please contact us at info@clivora.co.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements.
The updated version will be published on this page with a revised "Last Updated" date.
14. Contact Us
If you have questions about this Privacy Policy, how we handle your information, or want to make a privacy-related request, please contact us:
Clivora
Email: info@clivora.co
Country: Nepal